CREDIT CARD REFUNDS:
Please note: If your deposit is paid by a Credit Card, and the ride is cancelled, and a refund is requested, a Credit Card Transaction fee of $75.00 will be deducted from your total refund due, before the refund is applied to your credit card.
Any flight canceled by the Passengers within one week of the scheduled flight, will be subject to a $100.00 cancellation fee per person.
Flights canceled by the passenger within 48 hours of the flight will not receive a refund of the deposit.
Note- We fly seven days a week, however Weekends are our busy times and fill up very quickly.
Please read our Passenger Release Form and agree to the terms of the form. By booking a flight with us, you have agreed that you have read, understand and agree to the terms of the release form. You will be required to fill one out before flight. The best way is download the form, print and sign the form, and bring it with you on the day of your flight. Failure to have the form signed will result in no flight.
We have several packages to offer. Rates are subject to change. Please note that our balloon handles 3 passengers comfortably. The Romance Package guarantees that you and your special someone will be the only passengers in the basket. If you purchase package number 1 you will be sharing the ride with others. It is a good possibility that packages1, 2 or 3 that you will share the ride with others. Please see our packages page for details on each package and to reserve your flight.
CONDITIONS FOR RECEIVING YOUR DEPOSIT BACK:
1) Weather. If the Pilot determines that the weather is non flyable that date and you are unable to fly another date, because of being from out of the area, then we will refund your deposit. Flights will be rescheduled for local passengers depending on our calendar.
2) Weight. Safe balloon flight depends on the weather and the weight of the passengers. If the Pilot determines that the weight of the party is more than our safety limit, we will first try to schedule a second balloon to take the extra passengers, if a second balloon is not available we will refund your deposit.
3) Life Happens, If your plans change, flights may be canceled up to one week prior to the reserved flight date with out a cancellation fee being applied. We will first attempt to reschedule your flight for a later date, and apply your deposit to the new date. If only after a new date can not be rescheduled, we will refund your deposit. We will try three times to reschedule your flight, before we issue a refund. If you have special requests, please fill out the special request section of our e-mail us form, we will do what we can to accommodate your needs.
CANCELLATION FEE: Any flight canceled by the Passengers within one week of the scheduled flight, will be subject to a $100.00 cancellation fee per person.